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    How to access troubleshooting in the Bernafon App

    The in-app troubleshooting section can help you solve most queries.

    1

    Compatibility guide

    See which phones will work with your hearing aids.

    See the guide
    2

    Get the Bernafon App

    Ensure you have the latest version of the Bernafon App.

    Download the Bernafon App for iOSDownload the Bernafon App for Android
    Bernafon App icon for both Apple and Android versions of app.
    3

    Pair your hearing aids with your phone or device

    Once you've downloaded the Bernafon App, you need to pair your hearing aids with your device.

    How to pair your hearing aids with other devices
    1

    To access troubleshooting, tap More on the tab bar at the bottom of the app screen.

    2

    Tap Help & Support.

    3

    Tap Troubleshooting.

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